Thank you for choosing to experience The Creekstone, a newly renovated chic mountain resort in beautiful Idyllwild, California. We are excited to share our stylish and rustic lodge with you.

General Policies

– The Creekstone requires a two-night minimum stay on the weekends and a three-night minimum on holidays.

– One-night stays are permissible Sunday through Thursday nights.

– Payment is due in full by credit or debit card only. 11.5% Idyllwild hotel tax/TOT is charged on the room rate, cleaning, and admin fees.

– Check-in is from 3-5 pm (with prior notice, special arrangements may be made for early/late arrivals).

– Check-out is 11 am. If you require a later check out time, please let us know. If we are able to accommodate you, we will.

Deposit Policy

Room reservations are guaranteed with an advance deposit of your complete stay plus tax.


The maximum number of occupants per room is two people. The only exception is for rooms that include a day bed. Occupants of these rooms will be charged an additional $50 for a third guest.


For the consideration of other guests, The Creekstone does not permit pets on the property. There is a $250 charge for bringing a pet into the rooms.


Smoking, vaping or e-cigarettes are not permitted indoors. Smoking is permissible outdoors on the ground floor at least 50 feet from the building. There will be an automatic $300 charge to your credit card for failure to comply with this policy.


Bicycles, candles/open flames are not permitted in any of the rooms.

Please do not unplug electronics. Please call guest services for assistance.

Policy for Children

The Creekstone is not “child oriented.” Our rooms are designed to sleep two people and have only one bed per room, so therefore children are discouraged.

Gratuity Policy

Our staff works hard to make sure your room is clean and comfortable. Although not required, if you wish to leave a gratuity upon departure, our housekeepers would be delighted.

Cancellation Policies

14 Day Cancellation

There is a $45 cancellation fee on reservations cancelled 14 or more days prior to your scheduled check-in date. There is no refund for reservations cancelled less than 14 days prior to check-in date, and you will be charged the total of your booking. This policy also applies to reducing the number of days in a reservation less than 14 days before arrival.

Holiday Cancellation

December 23 through January 3 is considered a special holiday booking period, and there is a 30-day cancellation period prior to arrival. Reservations cancelled between 30 and 14 days prior to arrival will incur a $45 charge. Holiday period reservations cancelled within 14 days of arrival will be charged the entire amount of your booking.

“Non-refundable” rates

Reservations booked with a non-refundable rate are never refundable. If you need flexibility in your bookings, please always choose a regular refundable rate (subject to cancellation policy).

Group/Block/Event bookings

Blocks of rooms (3 or more rooms in one group) will have a 30-day cancellation policy. There is a $45 cancellation fee per room on reservations cancelled 30 or more days prior to check-in date. There is no refund for group reservations cancelled less than 30 days prior to check-in date. This policy also applies to reducing the number of days in a group reservation within 30 days of arrival.

Booking.com reservations follow our standard 14-day cancellation policy. Reservations may be canceled 14 or more days prior to arrival date with no cancellation fee. Booking.com reservations that are booked at the non-refundable rate are not refundable in any case.

Travelers Insurance is highly recommended to protect yourself from an unexpected change of plans.

Guests guarantee payment for all the days reserved. There are no refunds for early departures.

Privacy Policy

At The Creekstone we are dedicated to protecting your privacy and safeguarding your personal information.

Information Collection

Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at The Creekstone. We only collect information about you that we consider necessary. Personally identifiable information is only obtained when making a reservation. The information provided will not be disclosed to anyone unless we are specifically requested to do so. The Creekstone does not give or sell to anyone any information we collect on our site. We sometimes use data collection devices such as “cookies” on certain pages of the site to measure effectiveness and safety. A “cookie” is a small file that gets embedded through your browser that helps us provide our services. You are free to decline cookies if you choose to.


At The Creekstone, we take security seriously. When guests make a reservation, we use every precaution to safeguard it online and offline. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Policy Modifications

The Creekstone may amend this privacy policy from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.

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